Frequently Asked Questions
You will receive a quote within 24 hours of submitting your enquiry, and you can partner with your lawyer to commence resolving your matter as early as the next working day if you choose. If your work claim relates to the dismissal of your employment an unfair dismissal or general protections application must be lodged within 21 days of your dismissal, and the sooner the better to reduce your loss. The Fair Work Commission will then set a time for your matter to be conciliated via telephone, usually within a fortnight of the application being lodged. Conciliations generally take around 90 minutes and the objective is to resolve your work claim during that time. If a settlement can be reached your claim could be resolved within 7 days of the conciliation date.
If you have been dismissed you only have 21 days from the date of dismissal to commence an unfair dismissal or general protections application (except in exceptional circumstances). If you think you have a work claim the best thing to do is take the eligibility questionnaire or submit an enquiry so that you know where you stand. You can always save and return to your enquiry later. The most important thing is to reduce your loss by taking action quickly – partnering with a Resolution123 lawyer means you can continue to concentrate on what is most important to you and let your lawyer protect your work rights.
Having your work rights breached is one of the most stressful things that can happen to a person. It feels deeply personal and puts your ability to earn a living at risk. Resolution123 aims to reduce the stress you are feeling by empowering you with information about whether you have a work claim, helping you build your evidence and matching you with a lawyer who will provide an upfront fixed fee quote, give you advice on your prospects of success and explain the process to you. Your lawyer will become your trusted advisor, they will represent your interests and advocate on your behalf thereby reducing your stress and helping you get back on your feet.
Our experienced workplace lawyers are able to provide legal services at around 1/3 the cost of what you might expect to pay an equally experienced employment lawyer in traditional practice. This is because we have eradicated the billable hour, we provide value based fixed fee quotes and we have cut out the fat associated with traditional legal practice (fancy office spaces etc). You will receive a free, fixed fee quote within 24 hours of submitting your enquiry. You can then make a time to have an obligation free phone call with a lawyer. At Resolution123 we aim to put employment law advice within cost reach of every employee, without compromising on quality.
Your lawyer will advise you on the likely remedy range available to you based on the particular factors relevant to your claim e.g. age, length of service, harshness etc during your obligation free phone call.
The best way to manage the risk of your employer disparaging you is through a non-disparagement agreement – this is standard in the Fair Work Commission terms of settlement and means that your employer cannot say or do anything that could cause harm to you and your reputation. If you commence an application and it is conciliated, the conciliation is confidential and if your work claim can be resolved at this stage, the terms of settlement are also confidential. Terms of settlement often include: an agreement to refer to the dismissal as a resignation; an obligation on your employer to provide a statement of service; to keep all matters relating to the application and settlement confidential; and not to disparage you in any way.
“Genevieve, Thank you for your time, patience, professionalism and expertise when dealing with my unfair dismissal claim. You came highly recommended and from the moment I spoke to you I realised that I had made the right decision in pursuing the application. Navigating the whole process was very daunting and stressful and at times I thought it would be easier to just withdraw and walk away. Once you took over my case you kept me well informed at every stage and showed so much genuine care and empathy. I am so pleased with the outcome and realise now, how important it is to engage an expert like yourself” – Receptionist
“When my company informed me about a possible redundancy I engaged Rachel at Resolution123 for a fairly straight forward scope of double checking my rights and entitlements for a genuine redundancy. However during the first week the situation was getting worse with the company disputing several of my basic entitlements. After week one the scope of legal and advisory services I required were very different from my initial engagement with Resolution123. However Rachel very quickly engaged Carly and they teamed up to help me navigate the unpleasant situation and also helped negotiate an exit ensuring my rights and entitlements were met.
Overall I was very happy with Rachel and Carly from Resolution123. They were my trusted advisors and were compassionate, professional and supportive throughout the entire process. I strongly recommend Resolution123 to anyone that has a workplace related matter as my experience tells me Resolution123 genuinely cares about resolving disputes.” – IT Engineer
“Carly, you had logically sound arguments and counters to questions at the pre-hearing, that were well prepared and delivered with finesse and reason. Your articulation of my grounds for dispute, backed with rock solid case law, was validating, you were in my corner 100%. Thank you for your preparedness in this game-changer hearing
Overall, thank you for your unwavering belief in my case up against a corporate giant, your willingness to proceed with me on principle, for not judging me in what was a complex matter, and for delivering the best outcome for me under the circumstances.” – Program Management Officer
“During my redundancy, Carly helped me secure greater severance than I thought was possible, so I was really happy. She also made it easy to understand the process and my rights, and gave me the confidence throughout it all.” Marketing Manager
“Carly I can’t thank you enough for your help, this will make the world of difference to me.” Marketing Assistant
“I’d like to thank you very much for your professional services and the outcome result. Really appreciate it.” Bakery Manager
“My wife and I are happy with the outcome and I appreciate your efforts and professionalism in guiding me through what is a somewhat daunting process.” Transport Manager
“It is beyond words how grateful I am for what you have done for me. I feel very much in debt to your generosity in your time, knowledge, and your professionalism. I felt being protected throughout the whole process by you and you have fought hard to have justice for me.” Scientist