We are committed to protecting the privacy of our contacts, customers, suppliers and employees ("you" and when relating to you, "your").
In this policy we describe how we manage your personal information.
1. The kinds of personal information we collect
The kinds of personal information that we collect include:
(a) contact details such as name, address, email address, contact number, age, name of your employer and industry;
(b) information relating to your circumstances and affairs relevant to the matter/s about which you enquire;
(c) if you are an employee or prospective employee, information about your qualifications, skills and work experience;
(d) if you are a supplier or prospective supplier, information about your business skills, services, products and prices; and
(e) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.
2. How we collect personal information
We collect personal information by various means including when:
(a) you contact us with a question or inquiry;
(b) you subscribe to our newsletter;
(c) you visit our website.
Where practicable we collect personal information about you directly from you.
If you do not provide us with accurate personal information we may not be able to carry respond to your enquiry.
3. The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and personal information in order to:
(a) respond to your enquiries;
(b) match you with a lawyer;
(c) employ competent and diligent personnel;
(d) monitor or improve the use of and satisfaction of our services; and
(e) let you know about employment law news, developments and services that may be of interest to you.
We disclose personal information:
(a) in order to match you with a lawyer; and
(b) as required by law.
We respect your privacy and we will not disclose your personal information to your employer.
4. The parties to whom your personal information is disclosed
We may share your personal information with:
(a) our panel employment lawyers and barristers in order to provide you services;
(b) our e-mail marketing provider for the purposes of providing you our newsletter, invitations and legal updates; and
(c) third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
6. Opting out of marketing communications
We may, from time to time, send you newsletters, invitations and updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the "unsubscribe" option at the bottom of any marketing e-mail received from us.
We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, securing the website connection using a SSL certificate provided by Cloudflare.
8. Access/correction/updating personal information
You can access the personal information we hold about you by contacting us using [email protected] Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us at [email protected] and we will take reasonable steps to ensure that it is corrected.
9. Notification of Changes
10. Complaints / Contact us
If you wish to make a complaint about the way we have handled your personal information, you can contact us using [email protected] Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 27 July 2017